Merchant Help Desk
Contact Us & Customer Support
We are here to support Indian merchants and shopkeepers. Connect with our dedicated team via official email or in-app support desk.
Last Updated: October 2026 • Compliant with Indian IT & Consumer Protection Rules
Official Support Email
For all inquiries regarding account setup, GST filing formats, WhatsApp gateway assistance, technical questions, and platform feedback.
help.opensoz@gmail.comAverage response time: < 2–4 hours
Merchant In-App Support Desk
Logged-in merchants can raise real-time support tickets directly inside the OpenBill Pro dashboard, chat with administrators, and monitor resolution status.
Support Desk Operating Hours
Working Hours (IST)
Monday to Saturday: 9:00 AM – 8:00 PM IST
Sunday & National Holidays: Emergency on-call monitoring
Brand & Initiative
OpenBill Pro • An OpenSoz Initiative
Independent Indian Developer Brand • Made with ❤️ in India 🇮🇳
Statutory Grievance Redressal Officer
In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:
Designation: Statutory Grievance & Compliance Officer
Entity: OpenBill Pro (OpenSoz)
Direct Email: help.opensoz@gmail.com
SLA Commitment: All inquiries acknowledged within 24 hours and addressed within 15 working days.