Refund & Cancellation Policy

1. Free Evaluation & "Try Before You Pay" Commitment

We believe in complete transparency and empower every merchant to test our software risk-free prior to any payment:

• Interactive Sandbox & Demo: Any prospective customer can experience our live interactive invoice builder, explore all 4 designer PDF themes, and view sample GSTR-1 reports prior to signing up.
• Complimentary Trial: Every new merchant account receives an initial free trial to verify system compatibility, UPI payment generation, and WhatsApp dispatch workflows.
• No Hidden Automatic Deductions: We do not secretly enroll users into recurring auto-debit credit card charges without their manual checkout action.

Having ample opportunity to test the service beforehand, users acknowledge that subsequent paid upgrades are made intentionally and are final.

2. Absolute No-Refund Rule on Subscriptions

Once a paid subscription plan (including Starter, Pro, Annual, Lifetime, or Promotional plans) is activated:

• No Full or Partial Refunds: Payments will not be refunded in whole or pro-rated in part, regardless of account usage, inactivity, or merchant business closure.
• No Early Termination Payout: If you choose to stop using OpenBill Pro before your active subscription period expires, no compensatory refund or credit note will be issued for the remaining duration.
• Immediate Resource Allocation: Digital subscription fees cover reserved cloud database capacity, encrypted storage backups, API gateway throughput, and software licensing that are consumed immediately upon provisioning.

3. Prepaid Wallet & Utility Balances

Prepaid wallet balances (utilized for WhatsApp transactional alerts, cloud storage extensions, or supplementary utilities) are strictly digital credits:

• Wallet balances are strictly non-refundable and cannot be withdrawn or transferred to bank accounts, UPI IDs, or third-party users.
• Prepaid balances do not expire as long as your registered account remains in active, good standing.
• In the event of voluntary account deletion by the user, any unutilized wallet balance is forfeited upon completion of the 7-day grace period.

4. Subscription Cancellation Procedure

You retain 100% control to cancel future renewals at any time:

• You may cancel subscription renewals directly from your Shop Settings > Plan Management section.
• Upon cancellation, your existing plan privileges remain fully accessible until the conclusion of your current prepaid billing term.
• Once the billing term ends, your account will smoothly transition to the baseline tier without any unexpected charges.

5. Chargebacks & Payment Disputes

Because of the clear digital nature of our service and the opportunity to evaluate beforehand, raising an unauthorized payment dispute or banking chargeback without first reaching out to our support team is considered a violation of our Terms of Service. In such events, OpenBill Pro reserves the right to immediately suspend access to the associated account and submit billing records, IP access logs, and timestamped invoice dispatches to the acquiring bank or payment processor.

6. Technical Support & Issue Resolution

While we do not issue monetary refunds, our engineering and customer success team is dedicated to ensuring you receive maximum value from OpenBill Pro. If you encounter any technical glitch, WhatsApp connectivity issue, or billing anomaly: